ALPICO GROUPALPICO GROUP

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How To Ride

In order to allow you to enjoy an easy and comfortable ride on our buses, Express Bus tickets can be reserved and purchased both online and at the bus terminal ticket counter. Free Wi-Fi is also available on most Alpico buses.

How to reserve and
purchase tickets online

Available routes

Shinjuku - Nagano Line

Shinjuku - Matsumoto Line

Shinjuku - Suwa Line

Shinjuku - Azumino/
Ogizawa/Hakuba Line

Tokyo Station - Hakuba Line

Matsumoto - Hakuba Line

Nagoya - Matsumoto/
Nagano Line

Shinjuku - Kamikochi Line

Tokyo Station - Kamikochi Line

Shibuya - Kamikochi Line

Nagano - Kamikochi Line

■ How to pay

・Please purchase tickets with credit card. Reservations cannot be accepted without purchases.

・The deadline for online reservations and purchases will vary depending on the route.

■ Cancellation and inquiry

・Tickets cannot be changed or cancelled after the scheduled departure time.

・“Highwaybus.com” is an online reservation website operated by Keio Dentetsu Bus Co., Ltd..

・Please submit any inquiries or report any problems regarding the system to the system operating company "Keio Dentetsu Bus Co., Ltd."

Available routes

Osaka & Kyoto - Nagano Line

Osaka & Kyoto - Matsumoto Line

Osaka & Kyoto - Suwa Line

Nagano & Matsumoto -
Tokyo Disney Resort ® &
Narita Airport Line

Osaka & Kyoto - Hakuba Line

Narita Airport - Hakuba Line

Haneda Airport - Hakuba Line

Omiya & Kawagoe -
Kamikochi Line

Osaka & Kyoto - Kamikochi Line

■How to pay

・Please purchase tickets with credit card. Reservations cannot be accepted without purchases.

・The deadline for online reservations and purchases will vary depending on the route.

■ Cancellation and inquiry

・Tickets cannot be changed or cancelled after the scheduled departure time.

・“Japan Bus Online” is an online reservation website operated by KOBO Co., Ltd.

・Please submit any inquiries or report any problems regarding the system to the system operating company “KOBO Co., Ltd. Support Center.”

How to reserve and purchase tickets at the bus terninal ticket counter

How to board the Express Bus

■Boarding the bus

Please board the bus from the front door.Please board the bus from the front door.
Please board the bus from the front door.

- Generally, doors on Highway Buses and Express Buses are only located at the front.
- On joint operation routes, there may be vehicles other than Alpico Kotsu buses.

Please present your ticket when you board the busPlease present your ticket when you board the bus
Please present your ticket when you board the bus

- We recommend that you purchase your tickets before boarding.
- Please present your ticket to the crew when you board the bus.
- We may collect your ticket when you board the bus, or we may require you to hold on to your ticket while you are on board.

Large luggage can be stored in the trunk located on the bottom half of the busLarge luggage can be stored in the trunk located on the bottom half of the bus
Large luggage can be stored in the trunk located on the bottom half of the bus

- There is a trunk room on the bottom half of Highway Buses and Express Buses. (excluding certain vehicles)
- We request that you personally load and unload your luggage. (Our staff may also be present to assist you)
- Please do not store valuables, fragile items and raw food in the trunk.
- Your stored luggage may be stored under another passenger's luggage, or have its position or angle changed. Please note that we will not be liable for any damage, staining or loss of your luggage in that event.

Please fasten your seat belt

- Please be seated as soon as possible.
- Standing is not allowed on Highway Buses. On routes with no assigned seating, please take a seat on any of the empty seats. (You may also be required to seat on one of the auxiliary seats)
- For your safety, please fasten your seat belts while you are seated.
- Please be careful not to fall when you are walking or using the toilet in the bus.

■Alighting the bus

Please press the Stop buttonPlease press the Stop button
Please press the Stop button
- When the name of the stop you are alighting at is announced, please press a Stop button located under the luggage rack near you.
- The Stop button will turn red when pressed. (The lamp at the driver's seat will also turn red, which allows the crew to know when a passenger is alighting at the next stop.)
- Please remain seated until the bus comes to a complete stop and the door opens. There is a risk of falling due to sudden braking or curving.
- Please hand your ticket to the driver
Please hand your ticket to the driver.

- Our crew may also collect your ticket directly

Please remain seated until the bus comes to a complete stop and the door opens. There is a risk of fulling due to sudden braking or curving.

Free Wi-Fi

■Available routes

ALPICO FREE Wi-FiALPICO FREE Wi-Fi

You can enjoy free Wi-Fi on buses with the ALPICO Free Wi-Fi logo.
We hope you enjoy a pleasant trip on our buses.

Shinjuku - Nagano Line

Shinjuku - Matsumoto Line

Shinjuku - Azumino & Hakuba Line

Shinjuku - Suwa & Okaya Line

Nagoya - Matsumoto & Nagano Line

Osaka & Kyoto - Nagano Line

Osaka & Kyoto - Matsumoto Line

Shinjuku - Kamikochi Line (Green Car)

Tokyo - Kamikochi Line

*Only available on buses operated by Alpico Kotsu on each route.

*The service may not be available depending on circumstances such as extra buses, inspections and maintenance on each route.

■Points to note

- “ALPICO FREE Wi-Fi” is a free internet connection service provided by NTTBP.
- Please enter and register your email address or SNS account.
- Connection time is limited to 30 minutes per session. (No limit on the number of connections)
- This service may not be available on certain routes and vehicles.

FAQ

1. Ticket reservation and payment

I would like to reserve a bus ticket through an online booking site. But I don't see any availability on my desired date.

You can reserve the ticket from one month or three months before the departure date, depending on the route. Please see timetable pages for each route.

Can I cancel my booked ticket? Is there a cancellation fee?

Yes, you can. Please contact the booking site, or the ticket counter you reserved or purchased the ticket directly for more details on cancellation fee.
Highwaybus.com
Japan Bus Online

Can I board the bus without reservation?

For reserved services, you can board the bus without reservation if there is still seat available on the day.
(You cannot purchase Highway bus/ Express bus ticket inside the bus. Please purchase the ticket from the ticket window before boarding.)

Can I pay by credit card?

Yes, you can use your credit card at following ticket offices: Matsumoto Bus Terminal. Alpico Kotsu General Information Office, Shin-shimashima Station, Kamikochi Bus Terminal, Shinjuku Expressway Bus Terminal, Meitetsu Bus Center and Osaka Hankyu-Sanbangai Bus Terminal. However, only cash (Japanese Yen) is accepted if you purchase tickets on the bus or from other ticket windows.

Can I purchase a ticket in advance?

It depends on the bus route. You can buy the ticket the same day you board the bus. However, we do recommend buying tickets in advance for reserved bus services.

2. About luggage

Do you have temporary luggage storage service in the bus? How much does it cost per piece?

No, we don’t have such service.

Is there space in the bus that I can store my suitcases while travelling on the bus?

Please keep your luggage in the trunk under the bus. We will not take any responsibility on lost or damaged items. Although, there is no limit to the total weight or number of luggage, we may not be able to accept excessive or heavy luggage items that may cause troubles to other passengers.

Can I put my ski gears in the trunk?

Yes, you can. We will not take any responsibility on lost or damaged items. To avoid damages to other passengers’ belongings, please pack your ski gears in a bag before loading it into the trunk.

3. Bus services to Hakuba

I am planning to go skiing in Hakuba, but the timetable for Nagano-Hakuba route is not yet available on your website.

The winter timetable for Nagano-Hakuba route will be updated around mid-October.

When will you release the timetable and start taking reservations for Narita/Haneda airport - Hakuba service?

The timetable will be released around August, together with the start of reservation.

I am aware that Nagano - Hakuba line is a non-reserved service, but is there any way to make sure I can board the bus I desire?

All non-reserved bus services are operated on a first-come, first-served basis. Although, we add more extra buses during busy period, we suggest you to spare some time and come early to queue.

In case my flight is delayed, will the bus wait for me?

The bus will depart on schedule even if you do not show up at the bus stop at the designated time. However, before the next bus departs, please inform the ticket window to rearrange your ticket and board the next bus. (if there’s still seat available)

Can I put my ski gears in the trunk?

Yes, you can. We will not take any responsibility on lost or damaged items. To avoid damages to other passengers’ belongings, please pack your ski gears in a bag before loading it into the trunk.

4. Bus services to Kamikochi and Norikura

I would like to reserve a seat for the bus from Matsumoto to Kamikochi. Can I buy the ticket in advance?

This bus is a non-reserved service. Please buy the ticket before you board the bus.

Can I buy the discounted bus ticket in my own country? (2 Day-Free Passport / 4 Day WIDE Free Passport / Alps Crossing Route Ticket)

For those living in countries other than Taiwan and Hong Kong, you can purchase these discounted tickets online at Japanican.com, or purchase it at the designated ticket counter after arriving in Japan.
For Taiwan residents, please purchase the ticket from Lion Travel.
For Hong Kong residents, please purchase the ticket from EGL Tours.

I bought a round-trip ticket for Matsumoto – Kamikochi (4,550 yen). Can I use it to board a train from Matsumoto station to Shin-shimashima station?

Yes, you can.

5. Others

I’ve left my belongings in the bus. Where should I contact?

Please inquire the operating company or the bus depot of the bus you boarded.