How To Ride

In order to allow you to enjoy an easy and comfortable ride on our buses, Express Bus tickets can be reserved and purchased both online and at the bus terminal ticket counter. Free Wi-Fi is also available on most Alpico buses.

How to reserve and
purchase tickets online

Available routes

Shinjuku - Nagano Line

Shinjuku - Matsumoto Line

Shinjuku - Suwa Line

Shinjuku - Azumino/
Ogizawa/Hakuba Line

Tokyo Station - Hakuba Line

Matsumoto - Hakuba Line

Nagoya - Matsumoto/
Nagano Line

Shinjuku - Kamikochi Line

Tokyo Station - Kamikochi Line

Shibuya - Kamikochi Line

Nagano - Kamikochi Line

■ How to pay

・Please purchase tickets with credit card. Reservations cannot be accepted without purchases.

・The deadline for online reservations and purchases will vary depending on the route.

■ Cancellation and inquiry

・Tickets cannot be changed or cancelled after the scheduled departure time.

・“Highwaybus.com” is an online reservation website operated by Keio Dentetsu Bus Co., Ltd..

・Please submit any inquiries or report any problems regarding the system to the system operating company "Keio Dentetsu Bus Co., Ltd."

Available routes

Osaka & Kyoto - Nagano Line

Osaka & Kyoto - Matsumoto Line

Osaka & Kyoto - Suwa Line

Nagano & Matsumoto -
Tokyo Disney Resort ® &
Narita Airport Line

Osaka & Kyoto - Hakuba Line

Narita Airport - Hakuba Line

Haneda Airport - Hakuba Line

Omiya & Kawagoe -
Kamikochi Line

Osaka & Kyoto - Kamikochi Line

■How to pay

・Please purchase tickets with credit card. Reservations cannot be accepted without purchases.

・The deadline for online reservations and purchases will vary depending on the route.

■ Cancellation and inquiry

・Tickets cannot be changed or cancelled after the scheduled departure time.

・“Japan Bus Online” is an online reservation website operated by KOBO Co., Ltd.

・Please submit any inquiries or report any problems regarding the system to the system operating company “KOBO Co., Ltd. Support Center.”

How to reserve and purchase tickets at the bus terninal ticket counter

How to board the Express Bus

■Boarding the bus

Please board the bus from the front door.Please board the bus from the front door.
Please board the bus from the front door.

- Generally, doors on Highway Buses and Express Buses are only located at the front.
- On joint operation routes, there may be vehicles other than Alpico Kotsu buses.

Please present your ticket when you board the busPlease present your ticket when you board the bus
Please present your ticket when you board the bus

- We recommend that you purchase your tickets before boarding.
- Please present your ticket to the crew when you board the bus.
- We may collect your ticket when you board the bus, or we may require you to hold on to your ticket while you are on board.

Large luggage can be stored in the trunk located on the bottom half of the busLarge luggage can be stored in the trunk located on the bottom half of the bus
Large luggage can be stored in the trunk located on the bottom half of the bus

- There is a trunk room on the bottom half of Highway Buses and Express Buses. (excluding certain vehicles)
- We request that you personally load and unload your luggage. (Our staff may also be present to assist you)
- Please do not store valuables, fragile items and raw food in the trunk.
- Your stored luggage may be stored under another passenger's luggage, or have its position or angle changed. Please note that we will not be liable for any damage, staining or loss of your luggage in that event.

Please fasten your seat belt

- Please be seated as soon as possible.
- Standing is not allowed on Highway Buses. On routes with no assigned seating, please take a seat on any of the empty seats. (You may also be required to seat on one of the auxiliary seats)
- For your safety, please fasten your seat belts while you are seated.
- Please be careful not to fall when you are walking or using the toilet in the bus.

■Alighting the bus

Please press the Stop buttonPlease press the Stop button
Please press the Stop button
- When the name of the stop you are alighting at is announced, please press a Stop button located under the luggage rack near you.
- The Stop button will turn red when pressed. (The lamp at the driver's seat will also turn red, which allows the crew to know when a passenger is alighting at the next stop.)
- Please remain seated until the bus comes to a complete stop and the door opens. There is a risk of falling due to sudden braking or curving.
- Please hand your ticket to the driver
Please hand your ticket to the driver.

- Our crew may also collect your ticket directly

Please remain seated until the bus comes to a complete stop and the door opens. There is a risk of fulling due to sudden braking or curving.

How to Use Route Buses
① Wait at the Bus Stop
Please wait near the bus stop sign

At out-of-town bus stops, some bus stops only have a sign on one side of the road. If the bus you want to catch stops on the side of the road where there is no sign, please wait on that side of the road. Where there is waiting room or waiting area, when the time for the bus to arrive approaches, please wait outside by the bus stop sign.

Please check the following before boarding the bus

Buses operate according to a number of different timetables, such as ‘weekday schedules’, ‘Saturday and public holiday schedules’, buses that only run in certain seasons or specific times of the year, therefor buses do not necessarily run every day. Please check the timetable at the bus stop and confirm that the bus you wish to board is operating on that day.During the summer Obon period and the period before and after the new year, some bus routes will operate on a Saturday and public holiday schedule, a special schedule, or may not operate at all. Please make sure to check the notes on the timetables at bus stops. It is not possible to changes notes of 2,000 yen or more on the bus. Please check that you have either 1,000 yen notes or coins before you board the bus.

② Wait at the Bus Stop

The destination of the bus is indicated at three places on the bus- on the front, on the side, and on the back of the bus. The destination indications may be in different places depending on the bus and the route.

Route buses typically have 2 doors. For route buses in the Matsumoto area and Nagano area, please board buses from the rear door. For route buses in Kamikochi, Norikura area and Suwa area, the front door is used for both boarding and getting off the bus. Before boarding, please check the signs by the doors on the bus which will say ‘Exit’ (出口) by the door for getting off a bus, ‘Entrance’ (入口) by the door for boarding a bus, or ‘Doorway’ (出入口) by the door for both boarding and getting off a bus.

③ Take a Numbered Boarding Ticket when you get on the Bus
Take one numbered boarding ticket per person from the numbered boarding ticket machine located at the entrance door to the bus.

Numbered boarding tickets are evidence of where the customer boarded the bus. If you do not take a boarding ticket, then you may be charged the fare for the full journey from where the bus initially departed.

IC Card: Only KURURU cards can be used, and only in the Nagano area.

If you use a KURURU IC Card, then you have to touch the card against the card reader when you board instead of taking a numbered boarding card. Other IC Cards (SUICA, PASMO etc.) cannot be used.

④ Sit down immediately

The moments when buses start moving are particularly dangerous. After boarding please sit down straight away in seats nearby. If no seats are available, please hold on to the straps or handrails. Moving around the bus when the bus is moving is very dangerous. If you need to change money or move to a different seat, please do this when the bus is stopped. Please turn your mobile phone/smart phone to silent mode and refrain from speaking on the phone while on the bus. Please give your seat to elderly passengers, passengers with disabilities, pregnant passengers etc.

⑤ When you wish to get off, please press one of the Buttons on the Bus

After the announcement in the bus for the stop you wish to get off at, please press one of the buttons located near windows, on poles etc. When you press the button, a red light will come on. (A red light will also come on by the driver’s seat, so the driver will know there is a passenger wishing to get off.) Please do not stand up from your seat until after the bus has stopped as there is a danger you will fall over if the bus breaks suddenly or goes around a curve.

⑥ Please check the Fare

On the bus there is a screen displaying fares located at the front of the bus. The fare you need to pay is the fare alongside the same number that is shown on your numbered boarding ticket. As the display on the screen may change after each bus stop, please confirm your fare after your stop has been announced on the bus. The fare displayed is the standard fare. (The child fare is half the standard fare.) Some buses on routes that have a flat fee may not have a screen displaying fares.

For example, the number on the numbered boarding pass in the photo is ‘6’. On the screen displaying fees, the fare displayed alongside ‘6’ is 200 yen, so the passenger has to pay a fare of 200 yen.

⑦ Please get off from the front Door
Put the fare and boarding ticket in the fare box located next to the driver’s seat.

Before putting the fare in the fare box, please show it clearly to the driver so the amount can be confirmed. (If using coupon tickets, please put them in separately.) If you do not have the exact fare, please use the change machines attached to the fare box. It is dangerous to change money while the bus is moving, so please wait until the bus has stopped. 2,000 yen, 5,000 yen and 10,000 yen notes cannot be changed.

Please mind your step

The steps of the bus may become slippery with rain or snow. Please take care of stones or other obstacles in the road when you get off the bus. After getting off the bus, do not cross the road in front of or behind the bus as this is extremely dangerous. Please make sure to confirm that the surroundings are safe.

Free Wi-Fi

■Available routes

ALPICO FREE Wi-FiALPICO FREE Wi-Fi

You can enjoy free Wi-Fi on buses with the ALPICO Free Wi-Fi logo.
We hope you enjoy a pleasant trip on our buses.

Shinjuku - Nagano Line

Shinjuku - Matsumoto Line

Shinjuku - Azumino & Hakuba Line

Shinjuku - Suwa & Okaya Line

Nagoya - Matsumoto & Nagano Line

Osaka & Kyoto - Nagano Line

Osaka & Kyoto - Matsumoto Line

Shinjuku - Kamikochi Line (Green Car)

Tokyo - Kamikochi Line

*Only available on buses operated by Alpico Kotsu on each route.

*The service may not be available depending on circumstances such as extra buses, inspections and maintenance on each route.

■Points to note

- “ALPICO FREE Wi-Fi” is a free internet connection service provided by NTTBP.
- Please enter and register your email address or SNS account.
- Connection time is limited to 30 minutes per session. (No limit on the number of connections)
- This service may not be available on certain routes and vehicles.

FAQ

1. Ticket reservation and payment

I would like to reserve a bus ticket through an online booking site. But I don't see any availability on my desired date.

You can reserve the ticket from one month or three months before the departure date, depending on the route. Please see timetable pages for each route.

Can I cancel my booked ticket? Is there a cancellation fee?

Yes, you can. Please contact the booking site, or the ticket counter you reserved or purchased the ticket directly for more details on cancellation fee.
Highwaybus.com
Japan Bus Online

Can I board the bus without reservation?

For reserved services, you can board the bus without reservation if there is still seat available on the day.
(You cannot purchase Highway bus/ Express bus ticket inside the bus. Please purchase the ticket from the ticket window before boarding.)

Can I pay by credit card?

Yes, you can use your credit card at following ticket offices: Matsumoto Bus Terminal. Alpico Kotsu General Information Office, Shin-shimashima Station, Kamikochi Bus Terminal, Shinjuku Expressway Bus Terminal, Meitetsu Bus Center and Osaka Hankyu-Sanbangai Bus Terminal. However, only cash (Japanese Yen) is accepted if you purchase tickets on the bus or from other ticket windows.

Can I purchase a ticket in advance?

It depends on the bus route. You can buy the ticket the same day you board the bus. However, we do recommend buying tickets in advance for reserved bus services.

2. About luggage

Do you have temporary luggage storage service in the bus? How much does it cost per piece?

No, we don’t have such service.

Is there space in the bus that I can store my suitcases while travelling on the bus?

Please keep your luggage in the trunk under the bus. We will not take any responsibility on lost or damaged items. Although, there is no limit to the total weight or number of luggage, we may not be able to accept excessive or heavy luggage items that may cause troubles to other passengers.

Can I put my ski gears in the trunk?

Yes, you can. We will not take any responsibility on lost or damaged items. To avoid damages to other passengers’ belongings, please pack your ski gears in a bag before loading it into the trunk.

3. Bus services to Hakuba

I am planning to go skiing in Hakuba, but the timetable for Nagano-Hakuba route is not yet available on your website.

The winter timetable for Nagano-Hakuba route will be updated around mid-October.

When will you release the timetable and start taking reservations for Narita/Haneda airport - Hakuba service?

The timetable will be released around August, together with the start of reservation.

I am aware that Nagano - Hakuba line is a non-reserved service, but is there any way to make sure I can board the bus I desire?

All non-reserved bus services are operated on a first-come, first-served basis. Although, we add more extra buses during busy period, we suggest you to spare some time and come early to queue.

In case my flight is delayed, will the bus wait for me?

The bus will depart on schedule even if you do not show up at the bus stop at the designated time. However, before the next bus departs, please inform the ticket window to rearrange your ticket and board the next bus. (if there’s still seat available)

Can I put my ski gears in the trunk?

Yes, you can. We will not take any responsibility on lost or damaged items. To avoid damages to other passengers’ belongings, please pack your ski gears in a bag before loading it into the trunk.

4. Bus services to Kamikochi and Norikura

I would like to reserve a seat for the bus from Matsumoto to Kamikochi. Can I buy the ticket in advance?

This bus is a non-reserved service. Please buy the ticket before you board the bus.

Can I buy the discounted bus ticket in my own country? (2 Day-Free Passport / 4 Day WIDE Free Passport / Alps Crossing Route Ticket)

For those living in countries other than Taiwan and Hong Kong, you can purchase these discounted tickets online at Japanican.com, or purchase it at the designated ticket counter after arriving in Japan.
For Taiwan residents, please purchase the ticket from Lion Travel.
For Hong Kong residents, please purchase the ticket from EGL Tours.

I bought a round-trip ticket for Matsumoto – Kamikochi (4,550 yen). Can I use it to board a train from Matsumoto station to Shin-shimashima station?

Yes, you can.

5. Others

I’ve left my belongings in the bus. Where should I contact?

Please inquire the operating company or the bus depot of the bus you boarded.